• You have 28 days to return your item.
• Items must be unused and in the same condition that you received it, also with the original labels still attached.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can email hello@a-gameactive.com and we will discuss the matter with you further. Please note in the event of a refund you will be responsible for paying for your own returns postage, as we do not offer free returns for customers in Europe. 

HOW TO START A RETURN:

1. Repack your items in the original packaging
2. You will need your order number and email
3. Click on the link below and follow the easy instructions:

https://returnsportal.co/int/a-game

4. Post the return by a tracked delivery service and keep the proof of postage
5. We will keep you informed when your return is received and ready to be processed for refund
6. Please note we do NOT offer free returns to the EU.

CAN YOU EXCHANGE?

We do offer exchanges on our easy to use return portal.

https://returnsportal.co/int/a-game

RECEIVED FAULTY/INCORRECT GOODS?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. Please don't hesitate to email hello@a-gameactive.com and we will sort it for you. To help us get this fixed for you ASAP, Please include the following information when you first contact us:

• Order number
• Product name/code
• Picture of the fault
• Description of the fault

(The order number, product name/code can be found on your order confirmation email).

MISSING ITEM(S) FROM YOUR ORDER?

We're sorry about this! We’ve either packed it incorrectly, it’s coming in a different parcel or lost in transit. Please don't hesitate to our Contact Us and we will sort it for you. Please include the following information when you first contact us:

• Order number
• Missing Product name/code
• Description of the parcel whether it's complete/broken when received